Returns and Replacements

Short version: if it arrives damaged or it is not what you ordered, we replace it and it costs you nothing. If you simply changed your mind, we probably cannot, and the honest reason is below.

Damaged, faulty or wrong

Email a photograph of the problem and we will reprint and reship at no cost to you. You do not need to package anything up or post it back. A photo is genuinely useful rather than a hoop: it lets the lab tell whether the fault was in printing or in transit, and it is what they need to put it right. If you would rather have your money back than a replacement, say so and we refund in full.

Please tell us within 30 days of delivery. That window is ours rather than the lab's, and it exists so a print that has hung in a sunny window for a year is not treated as a printing fault.

Changed your mind

Every print is made after you order it, so there is no stock to return it to and nothing to resell. That is also why work like this is exempt from the usual change-of-mind return rights: it was made specifically for you. So we cannot routinely take an unwanted print back.

What we will do is talk to you. If you ordered the wrong size, or the paper is not what you expected, we would much rather sort that out than leave you with something you do not want. Ask, and we will do what we reasonably can.

If it never turns up

Everything ships tracked. If tracking stalls for more than 10 business days, tell us. We will chase the carrier and, in almost every case, reprint and reship it. We have deliberately not written that as an unconditional guarantee, because a parcel lost by a courier is not something the lab covers, and we would rather be straight with you than make a promise we cannot always keep. In practice we will not leave you with nothing.

Cancelling

Orders reach the lab quickly and cannot be cancelled once printing has started. If you catch us before that, we cancel and refund in full. After that it becomes a replacement or refund conversation instead, and we will still help.